Return & Refund Policy – Vintage Laura

At Vintage Laura, customer satisfaction is important to us. We aim to provide quality gym wear, fitness apparel, activewear, and related clothing products. If you experience an issue with your order, our Return & Refund Policy explains how to request a return, exchange, or refund.

1. Return Eligibility

Customers may request a return or exchange within 7 days of receiving their order, subject to the conditions outlined below and applicable consumer protection laws.

To qualify for a return, products should generally be:

• Unworn, unused, and unwashed.

• In their original condition, with tags attached.

• Returned with original packaging, where applicable.

• Accompanied by proof of purchase or an order confirmation.

Products that do not meet these conditions may be ineligible for a change-of-mind return, where permitted by law.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Vintage Laura within 48 hours of delivery, where reasonably possible.

Please provide your order number and clear photographs or videos showing the issue. Our team will review your request and guide you through the next steps.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, or refund. Your legal rights remain unaffected by this reporting timeframe.

3. Non-Returnable Products

For hygiene and product-protection reasons, certain items may not be eligible for change-of-mind returns, including:

• Used or washed clothing.

• Products damaged through improper use or care.

• Customized or personalized products, except where defective or otherwise required by law.

• Items missing required tags or components, where their absence affects eligibility.

These exclusions do not apply where a return, replacement, or refund is required by applicable law.

4. Exchange Policy

Customers may request an exchange for a different size or eligible product, subject to availability and the conditions of this policy.

To request an exchange, contact our customer support team with your order number, the item you wish to exchange, and your preferred replacement size or product.

If the requested item is unavailable, we will discuss suitable alternatives or an applicable refund.

5. Refund Policy

Once a returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your bank, payment provider, or payment method.

If the original payment method cannot be used, an alternative arrangement may be discussed with the customer.

6. Return Shipping Costs

For change-of-mind returns or size exchanges, customers may be responsible for return shipping costs, where permitted by law and communicated in advance.

If a return is necessary because we supplied an incorrect item or the product arrived defective or damaged, Vintage Laura will arrange or cover reasonable return shipping costs as required by our policy and applicable law.

7. How to Request a Return

To start a return or exchange, please follow these steps:

1. Contact Vintage Laura through the contact details listed on our website.

2. Provide your order number and explain the reason for your request.

3. Include photographs when reporting damage, defects, or incorrect products.

4. Wait for return instructions and approval before sending the item back.

5. Pack the product securely and follow the instructions provided by our team.

Returns sent without prior communication may take longer to process.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Orders that have not entered processing or dispatch may be eligible for cancellation.

Once an order has been dispatched or customized production has started, cancellation may not be possible, except where required by applicable law or agreed with Vintage Laura.

9. Late or Missing Refunds

If your approved refund has not arrived within the timeframe communicated to you, please check with your bank or payment provider first. If the issue remains unresolved, contact our customer support team with your order details so we can assist.

10. Contact Us

For questions about returns, exchanges, damaged products, or refunds, please contact Vintage Laura using the contact information available on our website.

Please include your order number in all return-related inquiries to help us resolve your request efficiently.

Vintage Laura — Quality Fitness Apparel, with Customer Satisfaction at Hear